Privacy Policy

Productions Never Give Up inc.
Last updated: October 18, 2026

1. Our Commitment

At Productions Never Give Up inc., we value the protection of your personal information and respect your privacy.

This policy explains what information may be collected when you visit our website, subscribe to our communications, participate in our musical experiences, or make a payment, as well as how that information is used and protected.

2. Person Responsible for the Protection of Personal Information

Company: Productions Never Give Up inc.
Person responsible: Chantal Tremblay
Email: chantal@productionsnevergiveup.ca
Business address: 202-42 rue Marjorie-D.-Shackleton, Gatineau, QC J9J 1K8

For any questions about your personal information, you can contact us at this email address.

3. Personal Information We Collect

Depending on how you interact with our website and services, we may collect:

  • Your first name, last name, and email address when you complete a form.

  • Your musical preferences and song selections as part of experiences such as A Song for You™.

  • Information you voluntarily share with us in messages or replies to our emails.

  • Information necessary to process and track payments, such as the amount, date, and transaction confirmation.

  • Certain technical and browsing information, depending on the tracking tools used and your privacy choices.

The information collected may vary depending on the form, service, or feature used.

4. How We Use Personal Information

We use personal information to:

  • Send you communications you have subscribed to.

  • Allow you to participate in our musical experiences and receive the content you have requested.

  • Respond to your messages and questions.

  • Process transactions and provide follow-up.

  • Understand how our website is used and improve our content and services.

  • Measure the effectiveness of our communications and campaigns when the necessary permissions have been obtained.

  • Comply with our legal obligations.

We limit the collection and use of personal information to disclosed purposes and uses permitted by law.

5. Newsletters and Email Communications

We use MailerLite to manage certain subscriptions, mailing lists, and automated email sequences, including those related to the Guest List and A Song for You™.

When you subscribe to promotional communications, we collect your consent according to the terms presented at the time of registration.

You can unsubscribe from promotional communications using the unsubscribe link included in the relevant emails.

Certain emails necessary to provide a requested service or follow up on a transaction may be separate from promotional communications.

6. Payments

Payments made for our offers, including virtual drinks, are processed through platforms such as Stripe, Shopify, and ThriveCart, depending on the offer and checkout process used.

Payment information necessary to complete a transaction is processed by the relevant providers according to their own privacy and security practices.

We may have access to certain transaction-related information, such as contact details provided, the amount paid, the date, and the payment status.

We do not ask visitors to send us their payment card numbers by email.

7. Cookies and Tracking Technologies

Our website is hosted on Squarespace. It may use cookies and similar technologies to support certain features.

We use or plan to use tools such as Google Analytics and Meta Pixel to understand website traffic and, depending on the features enabled, measure certain interactions or advertising campaigns.

These tools may collect information such as pages visited, website interactions, browser and device characteristics, and certain online identifiers.

Where prior consent is required by law, the relevant technologies must respect that choice. Publishing this policy does not replace the need for appropriate consent mechanisms.

8. Service Providers and Disclosure of Information

To operate our website and provide our services, we rely on technology providers, including:

  • Squarespace, for website hosting and functionality.

  • MailerLite, for email communications management.

  • Stripe, Shopify, and ThriveCart, for sales, checkout, and payment-related features, depending on the services used.

  • Google and Meta, for certain analytics and tracking features, depending on the tools enabled.

These providers may process certain personal information as part of their services.

We may also disclose information when permitted or required by law.

9. Processing Personal Information Outside Quebec

Some technology providers may process or store personal information outside Quebec or Canada.

Before transferring personal information outside Quebec, Productions Never Give Up inc. must complete the reviews and assessments required by applicable law, including consideration of the level of protection provided and any necessary contractual safeguards.

10. Retention and Security

We retain personal information only for as long as necessary for the purposes for which it was collected, subject to our legal and administrative obligations.

We must implement safeguards appropriate to the nature of the information, including access controls, vendor management, and secure data disposal.

When personal information is no longer needed, it must be destroyed or anonymized in accordance with applicable requirements.

11. Your Rights

Depending on applicable law, you may:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Withdraw your consent where this right applies, subject to any resulting consequences.

  • Request information about how your personal information is used or disclosed.

  • Exercise, where the legal conditions are met, your rights concerning data portability, cessation of dissemination, or de-indexing.

  • Submit a complaint about how your personal information is handled.

To exercise your rights, email chantal@productionsnevergiveup.ca.

If you believe your privacy rights have not been respected, you may also contact Quebec's Commission d'accès à l'information.

12. Third-Party Websites and Services

Our website may contain links to external platforms, including YouTube, Instagram, Facebook, or payment services.

When you leave our website, the privacy practices of those platforms may apply. We encourage you to review their respective privacy policies.

13. Changes to This Policy

This policy may be updated to reflect changes in our activities, tools, or legal requirements.

Notice of changes will be provided in accordance with applicable requirements. The date of the latest update will appear at the top of this page.

14. Contact Us

For any questions, requests, or complaints concerning the protection of personal information:

Productions Never Give Up inc.
Person responsible: Chantal Tremblay
Address: 202-42 rue Marjorie-D.-Shackleton, Gatineau, QC J9J 1K8
Email: chantal@productionsnevergiveup.ca